Your satisfaction is very important to us at KTR. For any reason, you are not happy with the Instant Button®, we are more than happy to refund you. Please read our Shipping and Returns policy below thoroughly before making your purchase.

PHONE ORDERS

Monday-Friday: 9:00am - 6:00pm PST

CUSTOMER SERVICE

Monday-Friday: 9:00am - 6:00pm PST
customerservice@ktrenterprise.com

SHIPPING AND RETURNS

We ship most orders to arrive 5-10 business days from the receipt of order. After you place your order, allow us 2 to 3 days to process and ship your order regardless of your chosen shipping method. Unfortunately, we are unable to ship to addresses outside the United States and Canada.

All returns and exchanges must be made within 14 days of receiving the Instant Button®.

CANADA SHIPPING

Effective March 17, 2009, KTR only offers Express Mail® International for ALL Canada orders. Only Express Mail® International provides the tracking capability and takes 5-7 days to be delivered from the day the order is shipped. This includes Customs Clearance.

RETURN TO SENDER POLICY

KTR ships all orders via USPS. USPS will deliver your package excluding Sundays and holidays.
If your shipment is returned to us for any reason, we will contact you via email. After you respond, KTR will ship your package and shipping will be charged to you again. Shipping charges are non-refundable.

SALES TAX

Sales Tax and local taxes on merchandise will be applied to California residents. (9.25%)

RETURNS

To receive your refund, you must return the Instant Button® to KTR within 14 days of receiving the Instant Button®. All returns must be in original packaging, free of scratch, no water stain, and be in sellable condition.

Before returning the Instant Button®, you must contact customerservice@ktrenterprise.com to obtain a Return Authorization Number (RA#). The RA# must be imprinted on the return address. The credit card used for original order will be credited within 2 weeks minus the shipping cost. Shipping charges are non-refundable.

EXCHANGES

For exchanges, you must return the Instant Button® to KTR within 14 days of receiving the Instant Button®. All exchange requests must also be emailed to customerservice@ktrenterprise.com to obtain a Return Authorization Number (RA#) in order to process the exchange. KTR is not responsible for the shipping cost for your exchanges.

When sending the Instant Button® back, please insure your package and keep the tracking number. KTR will not liable for any lost or damaged packages en route to us.

Send Returns & Exchanges to:

KTR Enterprise, LLC.
117 Bernal Road, #70-248
San Jose, CA 95119
408.300.1697

customerservice@ktrenterprise.com